DIRECT VOLUNTEER ROLE

A direct volunteer provides psychosocial support to those grieving or facing end-of-life. Volunteers create an emotionally safe and supportive space for individuals and their families to voice thoughts and feel emotions. The direct volunteer participates in a variety of activities based on the interest and needs of those they are supporting and their own skills and abilities. Activities could include but are not limited to, participation in hobbies, sharing of music, playing board games, reading, arts and crafts, phone calls, documenting life stories, silence and space.

There are many DIRECT Volunteer roles including Hospital/Yuculta Visitor, Companioning, Vigil, Compassionate Care, Holistic Relaxation Therapists and Pet Therapists. 

 

All direct volunteers are required to attend our CRHS Volunteer Training Workshop with the exception of our Holistic Practitioners, before providing service. If you are a Hospital/Yucalta Visitor or Vigil support you are required to take the additional VIHA training prior to starting service.

All DIRECT volunteers are required to attend our Monthly Volunteer Meetings. These sessions will include check-in, an opportunity to debrief and a short training on a variety of topics to help you build confidence in your role as a DIRECT volunteer. 

 

DIRECT VOLUNTEER TRAINING

All direct volunteers are required to take the Volunteer Training Workshop held once a year. This workshop is usually hosted over three days and is typically scheduled over a weekend to make it easy for you to attend and manage in your personal life.

The Volunteer Training will continue throughout the year at our bi-monthly direct volunteer meetings. The training and ongoing meetings are facilitated by our Lead Counsellor Leslie Haynes-Hodgins.

Once the Workshop is completed you will receive a certificate to indicate your course completion. At this point, you will be partnered with a senior volunteer who will take you on a few visits until you feel comfortable on your own. 

 

Our bi-monthly direct volunteer meeting schedule will be posted on this site and all volunteers will be notified.

 

Island Health (VIHA) Training

The VIHA training is a requirement for those that want to volunteer as a Hospital/Yucalta Visitor and VIGIL support. This training is online and takes approximately 20 hours to complete.

Once the VIHA training is completed, you will be provided with a Hospital and Yucalta orientation by the Volunteer Coordinator or your mentor.

You are required to abide by the VIHA Volunteer Standards of Conduct Policy (at the back of the manual). 

 THE DIRECT VOLUNTEER REQUIREMENTS

 

The Campbell River Hospice Society asks that all volunteers continue open communication with the Volunteer Coordinator to ensure we provide the best care possible to our clients.  Some communication requirements include the following:

 

  • Obtain clean criminal record check

  • Agree to terms of the Society’s Confidentiality Agreement and Policies and Procedures.

  • Complete the required volunteer training, mentorship programs and ongoing mandatory orientation sessions.

  • Complete Island Health online training (LMS) to be permitted to go to any Island Health facility i.e. hospital or Hospice.

  • Advise the Volunteer Coordinator of ability to work and any changes that occur in the availability.

  • Show up for scheduled work assignments and record hours worked to submit to the Volunteer Coordinator.

  • Only support clients who have been referred to you through our Lead Counsellor.

Compassionate Care Volunteer


*All roles and procedures are based on the current COVID restrictions. The Compassionate Care Volunteer (CCV) is highly skilled in the art of Active Listening and providing empathy without offering advice and direction. Often the client is referred to Hospice at the height of their grief and suffering. The CCV’s role is to help provide a reprieve to clients on an ongoing basis until they feel ready to move on in their grief journey. Typically these ongoing visits/discussions can vary between 1- 8 visits, depending on the client's needs. COMPASSIONATE CARE VOLUNTEER’S ROLE To honour the commitment to scheduled appointments To provide a 1-hour session of active listening and empathy to each client by phone or zoom (during COVID) Ensure confidentiality of all discussions with the client. To inform the client you are providing a safe place to share private information without the concern of breaking confidentiality. To provide a compassionate ear to listen and not pass judgment To allow the client to feel heard and respected To provide empathy to the client To cancel appointments if sick or have a virus that can be transmitted (if in person when covid restrictions are lifted) To NOT provide advice of any kind To NOT act as a counsellor or refer to oneself as a counsellor Make small notes on the clients between sessions Do not acknowledge the Client if seen in public unless they acknowledge you first Inform Leslie immediately if there is any indication of self-harm or indication of harming others To reach out to Leslie for advice, support and if you need to debrief Please Note: This position does not replace our professional counselling service. CCV PROCEDURES Once a client completes an intake, Leslie will assess their level of need and designate the client to a CCV that is a good match for the client Leslie will reach out to you to discuss the client's needs Karen will connect with you to book the first appointment with the client After your first session, you will discuss with the client if they would like to set up a meeting schedule. This will be shared with Karen so she can track it in our database. If a client Cancels you are required to inform Karen right away If you have to cancel you need to inform the client first and then Karen right away After your 3rd session, Karen send a Client Survey to all our clients to ensure their needs are being met Once your client decides they feel better and is ready to move please let Karen know. From time to time Leslie will check in with you to see how the client is doing.




Hospital / Yucalta Visting Volunteer


Location: Hospital and Yucalta Lodge / currently closed due to staff shortages

Volunteer Job Description

  • Keep your commitment to attend your chosen schedule of visits to help ensure Hospice provides quality care to the patients.

  • To support clients and their families that are in the Hospital or Yucalta

  • To welcome new palliative patients and their families to the Yucalta facility

  • To enter a room only if the patient is open to a visit

  • To make yourself known to the families in the Yucalta Family Room

  • Offer to make tea or coffee and make them feel comfortable

  • Be aware of when the patient or family members feel uncomfortable with your presence and remove yourself accordingly.

  • If a Hospice Vigil volunteer is already there holding space with the client, ask if there is anything you can do to help. If not, please leave the room and allow the Vigil Volunteer and patient space.

  • Please do not solicit or accept any gifts.

  • Maintain a professional yet compassionate approach and do not conduct or promote personal business with clients.

  • Do not share or infringe your personal or religious beliefs on the patient. Only engage if they bring up their beliefs and discuss at their level.

  • Please remember Hospice Care is neutral and we respect the beliefs of the patients. No exceptions.

  • Please “leave your backpack at the door.” Providing your compassionate listening skills is what makes you incredible at what you do. This allows for a relationship of trust and support for our clients in their time of need.

  • Do not sign as a witness for MAiD under any circumstance.

  • Be mindful in your conversation and be sure you are there to listen to the patient, not the other way around.

  • Volunteers may not administer medication, give medical information or advice and may not access client’s charts.

  • Maintain confidentiality and do not collect, discuss or disclose information about clients beyond the Volunteer Coordinator and the VIHA team.

  • Please do not wake or disturb clients if they are sleeping or keep them from sleeping.

  • Utilize your team of other volunteers, the Hospice Society staff and the VIHA team, to support one another and best provide excellent service to our clients and the community. You are valuable to the team.

  • Provide family members a period of respite if needed. Explain the resources available to them in the hospital.

  • Reach out to Hospice’s Lead Counsellor Leslie for support if you have any questions or concerns.

  • Engage family members and patients in light activities (e.g. games, reading, singing, writing cards/notes, video messages to loved ones, etc.).

  • Provide compassionate education on the resources available to patients and their loved ones through the Hospice Care Centre. Please explain the process to acquire services.

  • Encourage loved ones to seek out support prior to the passing of their loved ones.

  • Attend monthly Volunteer Meetings to keep up-to-date on what’s happening in the community to learn valuable methods to support our clients.

  • Inform the Hospice Office of you are taking vacation days or can not make your regularly scheduled shift as soon as possible.

VISITING VOLUNTEER PROCEDURES

*Due to COVID we are not providing in-person visits to the hospital or Yucalta at this time. Once we are able to return the procedures are going to be changed. Once that happens will update this document to reflect those changes.

HOSPITAL / YUCALTA VISITING VOLUNTEER

Location: Hospital and Yucalta Lodge

Volunteer Job Description

  • Keep your commitment to attend your chosen schedule of visits to help ensure Hospice provides quality care to the patients.

  • To support clients and their families that are in the Hospital or Yucalta

  • To welcome new palliative patients and their families to the Yucalta facility

  • To enter a room only if the patient is open to a visit

  • To make yourself known to the families in the Yucalta Family Room

  • Offer to make tea or coffee and make them feel comfortable

  • Be aware of when the patient or family members feel uncomfortable with your presence and remove yourself accordingly.

  • If a Hospice Vigil volunteer is already there holding space with the client, ask if there is anything you can do to help. If not, please leave the room and allow the Vigil Volunteer and patient space.

  • Please do not solicit or accept any gifts.

  • Maintain a professional yet compassionate approach and do not conduct or promote personal business with clients.

  • Do not share or infringe your personal or religious beliefs on the patient. Only engage if they bring up their beliefs and discuss at their level.

  • Please remember Hospice Care is neutral and we respect the beliefs of the patients. No exceptions.

  • Please “leave your backpack at the door.” Providing your compassionate listening skills is what makes you incredible at what you do. This allows for a relationship of trust and support for our clients in their time of need.

  • Do not sign as a witness for MAiD under any circumstance.

  • Be mindful in your conversation and be sure you are there to listen to the patient, not the other way around.

  • Volunteers may not administer medication, give medical information or advice and may not access client’s charts.

  • Maintain confidentiality and do not collect, discuss or disclose information about clients beyond the Volunteer Coordinator and the VIHA team.

  • Please do not wake or disturb clients if they are sleeping or keep them from sleeping.

  • Utilize your team of other volunteers, the Hospice Society staff and the VIHA team, to support one another and best provide excellent service to our clients and the community. You are valuable to the team.

  • Provide family members a period of respite if needed. Explain the resources available to them in the hospital.

  • Reach out to Hospice’s Lead Counsellor Leslie for support if you have any questions or concerns.

  • Engage family members and patients in light activities (e.g. games, reading, singing, writing cards/notes, video messages to loved ones, etc.).

  • Provide compassionate education on the resources available to patients and their loved ones through the Hospice Care Centre. Please explain the process to acquire services.

  • Encourage loved ones to seek out support prior to the passing of their loved ones.

  • Attend monthly Volunteer Meetings to keep up-to-date on what’s happening in the community to learn valuable methods to support our clients.

  • Inform the Hospice Office of you are taking vacation days or can not make your regularly scheduled shift as soon as possible.

VISITING VOLUNTEER PROCEDURES

*Due to COVID we are not providing in-person visits to the hospital or Yucalta at this time. Once we are able to return the procedures are going to be changed. Once that happens will update this document to reflect those changes.

HOSPITAL / YUCALTA VISITING VOLUNTEER

Location: Hospital and Yucalta Lodge

Volunteer Job Description

  • Keep your commitment to attend your chosen schedule of visits to help ensure Hospice provides quality care to the patients.

  • To support clients and their families that are in the Hospital or Yucalta

  • To welcome new palliative patients and their families to the Yucalta facility

  • To enter a room only if the patient is open to a visit

  • To make yourself known to the families in the Yucalta Family Room

  • Offer to make tea or coffee and make them feel comfortable

  • Be aware of when the patient or family members feel uncomfortable with your presence and remove yourself accordingly.

  • If a Hospice Vigil volunteer is already there holding space with the client, ask if there is anything you can do to help. If not, please leave the room and allow the Vigil Volunteer and patient space.

  • Please do not solicit or accept any gifts.

  • Maintain a professional yet compassionate approach and do not conduct or promote personal business with clients.

  • Do not share or infringe your personal or religious beliefs on the patient. Only engage if they bring up their beliefs and discuss at their level.

  • Please remember Hospice Care is neutral and we respect the beliefs of the patients. No exceptions.

  • Please “leave your backpack at the door.” Providing your compassionate listening skills is what makes you incredible at what you do. This allows for a relationship of trust and support for our clients in their time of need.

  • Do not sign as a witness for MAiD under any circumstance.

  • Be mindful in your conversation and be sure you are there to listen to the patient, not the other way around.

  • Volunteers may not administer medication, give medical information or advice and may not access client’s charts.

  • Maintain confidentiality and do not collect, discuss or disclose information about clients beyond the Volunteer Coordinator and the VIHA team.

  • Please do not wake or disturb clients if they are sleeping or keep them from sleeping.

  • Utilize your team of other volunteers, the Hospice Society staff and the VIHA team, to support one another and best provide excellent service to our clients and the community. You are valuable to the team.

  • Provide family members a period of respite if needed. Explain the resources available to them in the hospital.

  • Reach out to Hospice’s Lead Counsellor Leslie for support if you have any questions or concerns.

  • Engage family members and patients in light activities (e.g. games, reading, singing, writing cards/notes, video messages to loved ones, etc.).

  • Provide compassionate education on the resources available to patients and their loved ones through the Hospice Care Centre. Please explain the process to acquire services.

  • Encourage loved ones to seek out support prior to the passing of their loved ones.

  • Attend monthly Volunteer Meetings to keep up-to-date on what’s happening in the community to learn valuable methods to support our clients.

  • Inform the Hospice Office of you are taking vacation days or can not make your regularly scheduled shift as soon as possible.

VISITING VOLUNTEER PROCEDURES

*Due to COVID we are not providing in-person visits to the hospital or Yucalta at this time. Once we are able to return the procedures are going to be changed. Once that happens will update this document to reflect those changes.




Vigil Support Volunteer


The Vigil Support Team is a critical support for those facing end of life alone. As a Vigil Support Team member, your contact information will be shared with the palliative care team, who will contact you day or night if an individual is close to death and alone. You could be asked to provide vigil support in a long-term facility, hospital or private home. Depending on your availability at that moment, you can accept the request for support or ask that the next volunteer on the list be called.

Responsible to: Hospice Volunteer Coordinator

Location: Hospice Care Centre, Hospital, Yucalta, long-term facilities and individual’s residence

Job Description: To provide psychosocial support to clients and their families when they are referred to us.

  • Listen to or talk with clients or family. Sometimes just to be with the person in silence.
  • Read, write letters, listen to music with the client.
  • Take clients for walks or outside for fresh air.
  • Assist family with organizing special events i.e.: birthdays, bereavement teas, etc.
  • Seek out resources and information the client or family may need in making final arrangements.
  • Provide the client or family with information on various community resources they may need.
  • Assist families by staying with client if they require some respite.
  • To maintain confidentiality of the patient and family.
  • Any other jobs deemed reasonable by the volunteer with permission of the Volunteer Coordinator

Qualifications

  • Mature, stable personality, good listening skills, dependable, a sense of humour, able to work as a team member.

Education Requirements:

  • Completion of all direct volunteer education requirements.




Grief Support Facilitator


The Grief Support group Facilitator is committed to attending each support group to help facilitate people through their grief. The Grief Support Group is held at the Hospice Care Centre, and the schedule can change depending on the need, covid restriction etc. The facilitator is required to attend the full volunteer training. The Clinical Lead Counsellor is available at all times to help guide and support the facilitator through difficult situations.

Responsible to: Hospice Volunteer Coordinator

Job Description: To provide psychosocial support to clients who have had a loved one die in a group setting.

Location: Hospice Care Centre

  • Welcome each individual as they arrive and ask them to sign in.
  • Ask everyone to introduce themselves, at the level they feel comfortable.
  • Remind all attendees the importance of confidentiality.
  • Create a topic of discussion for each group meeting.
  • Ask new members to complete a contact form.
  • Encourage others in the group to talk, initiating peer to peer support.
  • Listen, ask questions and encourage discussion.
  • Remind group attendees the importance of self-care at each session.
  • Let the group set the pace. Know that grief takes a long time.
  • Use opportunities to empower individuals in the group – ensuring everyone gets the opportunity to talk.
  • Remind attendees they can sign up for Hospice email updates on our website.
  • Find resources for individuals to utilize in between group meetings.
  • Ensure everyone is aware of all Hospice services that could help them through their journey.
  • Be aware of cultural differences.
  • Provide clients with information on various community resources they may need.
  • Ask if you can check in with clients who may be struggling.
  • Check in with Hospice Counsellors for ideas for topics, resource, etc.
  • Maintain accurate records of all attendees and follow-ups calls.

Time Required:

  • 2 - 2.5 Hours per week approx.
  • 1-year commitment

Qualifications:

  • Mature, stable personality, good listening skills, dependable, a sense of humour, able to work as a team member.

Education Requirements:

  • Completion of all direct volunteer education requirements




Family Caregiver Facilitator


The Family Caregiver Support Group Facilitator is committed to attending the Family Support Groups on rotation with other facilitators. The facilitator is not required to attend the volunteer training; however, it is highly recommended. The facilitators are chosen based on their background and past experiences. Typically there are one to two sessions per month depending on the schedule and covid restrictions.




Walking Group Facilitator


The Walking Group Facilitator attends all walking group sessions to help people through their grief. The facilitator must attend the volunteer training and continue to reach our clinical lead counsellor for support when needed.




Relaxation Therapy Practitioner Volunteer


The relaxation Therapy Practionsor Volunteer can offer a variety of relaxation therapies if they have certification. We invite all therapists, including but not limited to Reiki, Healing Touch, Reflexology, Sound Bowl Therapy, Meditation, Massage etc.

Responsible to: Hospice Volunteer Coordinator

Job Description: To provide one-on-one relaxation techniques to Hospice clients, volunteers by appointment through the Hospice Care Centre.

Location: Hospice Care Centre, Hospital, Yucalta, long-term facilities and individual’s residence

  • Ask clients to complete health information.
  • Listen to, or talk with clients, and ask permission before beginning therapy.
  • Educate clients in self-care, i.e.: continued therapy, journaling, walking, etc.
  • Maintain confidentiality.
  • Follow clean-regime for massage table and room between clients.
  • Be aware of cultural differences and personal body space.
  • Provide clients with information on other Hospice services they may need or direct them for further information to office staff.
  • Maintain record of volunteer hours spent with Relaxation clients and report back to the Volunteer Coordinator at the end of each month.

Time Required:

  • 2 - 10 Hours per month depending on availability
  • 1-year commitment

Qualifications:

  • Trained and certified in Reiki, Therapeutic Touch or Healing Touch, Reflexology, or Massage Therapies.
  • Mature, confidential, stable personality, good listening skills, dependable to work as a team member.

Education Requirements:

  • Completion of all direct volunteer education requirements





DIRECT VOLUNTEER JOB DESCRIPTIONS & PROCEDURES